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FAQ's

Feel free to contact us if you ever have any questions or comments, we will be happy to assist. Click here to use the contact form or send an email to info@studiocredence.com. Thank you!

How are the items shipped?

 

Your chosen product is carefully packed in a Protective pack. Doubled up with a Bubble wrapping to keep the product safe and avoid any kind of Wear and tear. All protective care is taken not to expose it to Water/Weather. If you feel that the package you have recieved is damaged or open, kindly don't accept it and send across an email on info@studiocredence.com, and we will take necessary steps to send across a new one.

What happens if my Package is Lost?

 

Every package we send out is trackable and Insured. If you don't recieve your package within a week of our communication of delivery and are not able to track it online as well kindly send us an email on info@studiocredence.com and we will take the necessary actions to track your order and deliver it safely to your doorstep.

What are import fees? How much will it cost?

 

Import fees are set by your own government and are referred to as customs fees, duty, processing fees, VAT, etc. If at all there is any Import duty payable by the Customer on the package ordered, it will be collected directly at your doorstep.

It's been a week and i have not received my package and i can't track it?

 

Every Package is completely trackable by a unique code that you will recieve once we ship out the package. If your package is not traceable, kindly contact us on info@studiocredence.com and we will take the necessary actions to get an update for you.

What Factors can cause Delays?

 

There are very few reasons for delays and hence very few packages that get delayed. However, Holidays can cause delays and thats why we ask for 3-5 working days for delivery. Delays and backlogs can also be caused by extreme weather and labor disputes/strikes as well, which are not frequent at all.

Do you do custom orders?

 

We just might. Kindly use the Custom Order Page for more information. Be aware that the costs might go up depending on your request.